Return & Exchange

We want you to love your Genex Steel purchase.

We want you to love your Genex Steel purchase

If you have any concern regarding your order, please contact us within 5 days of delivery. Email us at info@genexsteel.com with your Order ID and details of the concern, and our team will review it personally.

Once reviewed, you can initiate an exchange request for eligible products.

When is an exchange eligible?

Exchanges are entertained only in these three cases:

  • 1 Manufacturing defect
  • 2 Product damaged during shipping
  • 3 Wrong product received

Product condition

Exchange requests are accepted only if the product is unused and returned with everything it arrived with:

  • The original product
  • Original tags and labels, wherever applicable
  • Original box
  • Original packaging
  • All accessories and components received with the product
  • Any other packaging material provided with the order

If the product has been used, damaged after delivery, altered, or is missing its original packaging, the exchange request may not be accepted.

Please read the policy above before raising a request.

Exchange Request Form

Exchanges are only entertained for manufacturing defects, damage during shipping, or an incorrect product received.

Photos or videos of the product

Please email your photos or videos to info@genexsteel.com quoting the same Order ID. Visual proof helps us approve eligible requests much faster.

Submitting a request does not guarantee approval. All requests are subject to verification against the policy above.